常见问题解答


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我们希望让您轻松开始在长滩岛的假日。  欲了解更多在线预订和本公司服务的信息,请浏览我们的常见问题解答部分。  如有更多问题,请在我们的联系页面上写信告知我们,我们将尽快答复您。

Before you book

我需要什么信息才能预订?

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您需要向我们提供您的联系详情,包括您的姓名、电子邮件地址、手机号码以及航班详情。

有哪些路线?

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我们提供可作为单程或回程预订的五(6)个不同路线/站点:

  • 卡利博国际机场到您的度假酒店–该接送服务包括从卡利博国际机场到卡迪克兰码头用巴士接送、从卡迪克兰码头到长滩岛长滩码头用船接送、从长滩岛长滩码头到您的度假酒店用面包车接送
  • 卡利博国际机场到卡迪克兰码头–该接送服务仅包括从卡利博国际机场到卡迪克兰码头用巴士接送
  • 卡利博国际机场到长滩岛长滩码头–该接送服务包括从卡利博国际机场到卡迪克兰码头用巴士接送,从卡迪克兰码头到长滩岛长滩码头用船接送
  • 卡利博国际机场到您的度假酒店–该接送服务包括从卡利博国际机场用巴士接送、从卡迪克兰码头到长滩岛长滩码头用船接送、从长滩岛长滩码头到您的度假酒店用面包车接送
  • 卡迪克兰机场到卡迪克兰码头–该接送服务包括从卡迪克兰机场到卡迪克兰码头用巴士接送
  • 卡迪克兰机场到长滩码头长滩岛–该接送服务包括从卡迪克兰机场用巴士接送、从卡迪克兰码头到长滩岛长滩码头用船接送
如何在你们的网站上预订?

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选择您的旅行日期,标明旅行人数,包括儿童,选择单程或返程接送以及您想从哪一点开始和结束行程。 然后,您可以填写有您的个人详情和所有行程详情的联系信息表。  您必须提供给我们您的到达和启程详情才能顺利接送。  您可以选择两种付款方式:通过Paypal支付或直接进行银行转帐。  确认所有详情后,您在提供的电子邮箱中将获得确认信函。

如果您未收到任何关于您的电子邮件的确认信函或需要任何协助,请通过WhatsApp、Viber、Line、WeChat、Kakao Talk联系我们:( 632) 917 6239796或发送邮件到我们的邮箱:hello@islandstarexpress.com

我可以重新预订接送服务吗?

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是的,您可以在到达前48小时重新预订接送服务。  请将带有您的确认号码和新到达日期或时间的邮件发送到我们的邮箱:hello@islandstarexpress.com

如何支付接送服务费?

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您可以用三种方法付款——银行直接转帐到BDO *(菲律宾金融银行)、Metrobank *(菲律宾首都银行)和BPI *(菲律宾群岛银行)(我们会在您预订后的确认信函中提供我们的账号);使用PayPal或PayPal支付的安全网络进行信用卡付款。

*请注意这些银行都是菲律宾银行。  如果您在国外,我们建议您通过Paypal付款。

你们有什么取消政策?

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如需全额退款,在预订接送服务当天您的航班到达时间前至少48小时必须进行取消。 例如,如果您在星期五下午3点预订,请务必在该周星期三下午3点前取消。  如果游客在预订接送服务前48小时以内取消,支付款项的50%将不予退还。  如需在启程当天取消或预订后应到而未到,付款全额扣取,概不退款。

如需更多信息,请联系我们,我们的邮箱是hello@islandstarexpress.com

Before you travel

对携带行李有何限制?

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我们对您随身携带的行李数目没有限制。

我应在抵达卡利博国际机场后前往哪里?

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请前往出口并寻找我们的协调员,协调员所持招牌有您的姓名或公司名称。

我的团队人数已改变,我可以选择其它私人车辆吗?

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请通过发送邮件到hello@islandstarexpress.com提前48小时告知我们。如果有可用车辆,可以更换车辆或选择其它车辆。

如果找不到司机怎么办?

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您可以利用以下手机号码联系我们的地勤人员:

  • 卡利博地区监督员– Ronnie Tumampil先生(63)917 517 5250
  • 运营监督员- Yul Retuta先生(63)917 324 5481
  • 业务经理- Bismark Cartalla先生(63)917 517 5298
接送服务将花费多长时间?

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从卡利博国际机场用巴士接送将费时约1小时30分钟,从卡迪克兰码头港口(Jetty Port)到长滩岛长滩码头用船接送将花费10分钟,从长滩岛长滩码头到您的度假酒店接送将花费约15到20分钟。  从机场到度假酒店目的地的行程时间总计大约2小时。